Customer Experience Placement Specialist
23 hours ago
About the Role:
As a Customer Experience Placement specialist, you will have the opportunity to work alongside our teams that focus on enhancing the consumer's experience.
Key responsibilities include ensuring the Retailer HUB is up-to-date across the business areas, supporting departments with new content, imagery, and links to enhance the Retailer Self-serve experience.
You will also conduct root cause analysis to identify pain points in the customer journey, define and manage action plans, and assist in ongoing process improvement initiatives.
Salary Information:
A competitive annual salary of £23,700 and 27 days holiday per annum (pro rata to your contract) are offered as part of this role.
Qualifications and Skills:
- Studying towards a Bachelor's degree in Business or a relevant field, on target for a minimum of a 2:2.
- Confident user of Microsoft Office suite such as Excel, Word, and PowerPoint.
- Proactive, self-starter with the ability to use initiative and manage projects/workload autonomously.
- Data analysis skills.
Benefits:
- Exciting additional benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.
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