Experience Enhancement Role
2 days ago
About the Role:
We are seeking a skilled individual to join our team as a Customer Experience Placement specialist.
Key responsibilities include conducting root cause analysis to identify pain points in the customer journey, defining and managing action plans, and assisting in ongoing process improvement initiatives.
Job Description:
You will be working alongside our teams that focus on enhancing the consumer's experience, ensuring the Retailer HUB is up-to-date across the business areas, supporting departments with new content, imagery, and links to enhance the Retailer Self-serve experience.
Salary and Benefits:
A competitive annual salary of £23,700 and 27 days holiday per annum (pro rata to your contract) are offered as part of this role, along with exciting additional benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.
Qualifications and Skills:
- Studying towards a Bachelor's degree in Business or a relevant field, on target for a minimum of a 2:2.
- Confident user of Microsoft Office suite such as Excel, Word, and PowerPoint.
- Proactive, self-starter with the ability to use initiative and manage projects/workload autonomously.
- Data analysis skills.
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