Customer Service Representative

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Card Factory Full time

Job Introduction

Location: UK and Ireland

Contracted Hours Available: Various

Role Responsibility

We are passionate about celebrating our customers' life moments and are now looking for a Sales Assistant to help us achieve this goal.

The pace is fast, our standards are high and we're proud of it. You will be part of a successful team that leads the way in the industry.

Key Responsibilities

  1. Provide excellent customer service at all times to help each customer celebrate their life's moments.
  2. Process all sales politely, efficiently and accurately whilst upselling on till products.
  3. Price and merchandise stock and products correctly.
  4. Work with the team to unload and unpack deliveries.
  5. Assist with stock takes, which may include working outside the store's normal opening hours.

Retail experience is not a necessity when beginning your Card Factory story. We look for personality and a passion for customer service above all else.

We want to support a work/life balance, therefore don't worry if you're not available all hours of the day – just tell us via the application form when you are available to work.

The Ideal Candidate

We are looking for someone who likes to be busy, can multitask and embraces change. Above all, you'll be customer focused and will bring your best to the team.

Package Description

About the Company

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

  1. 25% Card Factory colleague discount in-store and online.
  2. Save As You Earn scheme.
  3. Financial Wellbeing Support Financial Education Tools Salary Advance.
  4. Seasonal incentive schemes.
  5. Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together.
  6. Discounted mobile phone contracts.
  7. Discounts across 100's of UK retailers.
  8. Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  9. Enhanced family leave.


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