Customer Service Representative

8 hours ago


Brighton, Brighton and Hove, United Kingdom Travelex Full time
Customer Service Representative

At Travelex, we are seeking a skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers in the travel money market.

About the Role
This is a Part Time opportunity that requires flexibility and a willingness to work a variety of shifts between Monday to Sunday. You will be working closely with our team to process foreign exchange transactions accurately and efficiently, while delivering a great customer experience.

Key Responsibilities
* Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements
* Establishing yourself as a trusted advisor, providing support and advice on our great Travelex products and services
* Engaging with customers to process all foreign exchange transactions accurately and efficiently
* Delivering on key performance goals both procedural, operational and customer focused

Requirements
* Numerically proficient, with a firm grasp of numbers
* Great communicator, with the ability to talk with people and build relationships naturally
* Desire to succeed, with a drive to make a difference and enjoy what you do

What We Offer
* A comprehensive voluntary benefits package
* Employee wellness programmes
* Flexible hours and shift patterns to suit a variety of lifestyles
* 25 days holiday (pro-rata) and bank holidays
* Opportunity to earn a monthly bonus on top of base salary for hitting targets
* Pension with a great Pension Provider – Scottish Widows

About Travelex
We are one of the market leading specialist providers of foreign exchange, founded in 1976. Our mission is to simplify our customers' access to international money, however and whenever.

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