Customer Service Representative

3 weeks ago


Brighton, Brighton and Hove, United Kingdom AIG Full time
Exciting opportunity for a Customer Service Representative

AIG Travel EMEA Limited is seeking a skilled Customer Service Representative to join our Medical Assistance team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced environment. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team.

About the Role
  • Provide customer service support to our clients via phone, email, and other channels.
  • Liaise with our in-house Medical team to coordinate medical assistance and emergency medical travel services for our clients.
  • Work with our clients to provide pre-travel advice and assistance, including arranging medical appointments and hospitalization abroad.
  • Ensure all case handling is accurately documented in our system.
  • Proactively handle escalated calls and ensure complaints are resolved.

What We Offer
  • Comprehensive training and ongoing development opportunities.
  • Competitive salary and bonus scheme.
  • 25 days annual leave, plus bank holidays.
  • 2 paid volunteering days each year.
  • Optional private health insurance.
  • Life insurance and income protection.
  • Excellent non-contributory pension scheme.

About Us
AIG Travel EMEA Limited is a global travel insurance business based in Brighton. We provide travel insurance solutions and global assistance services to millions of leisure and business travellers. Our company values diversity and inclusion, and we are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals.

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