Customer Service Representative

4 weeks ago


Brighton, Brighton and Hove, United Kingdom AIG Full time

Customer Service Representative

AIG Travel is seeking a skilled Customer Service Representative to join our Medical Assistance team. As a key member of our team, you will provide exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Liaise with our in-house Medical team to coordinate medical assistance and emergency medical travel services
  • Monitor and report on patient status, ensuring accurate and timely updates
  • Coordinate travel emergencies, including arranging medical appointments and hospitalizations abroad
  • Ensure all case handling is accurately documented in our system
  • Proactively handle escalated calls and resolve customer complaints

Requirements:

  • Excellent written and verbal communication skills
  • Customer service experience, preferably in a contact center environment
  • Ability to multi-task and prioritize workload to meet targets and deadlines
  • Basic computer skills, proficiency in Outlook, data entry, and attention to detail
  • Ability to handle difficult conversations and solve problems

What We Offer:

  • Comprehensive training and ongoing development
  • Competitive salary and bonus scheme
  • 25 days annual leave, plus bank holidays
  • 2 paid volunteering days each year
  • Optional private health insurance and life insurance
  • Excellent non-contributory pension scheme

AIG's Culture of Belonging:

AIG is committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.



  • Brighton, Brighton and Hove, United Kingdom Chartwells - Universities Full time

    We're seeking a Customer Service Representative to deliver exceptional customer service within a university campus for our Universities sector on a permanent casual basis. You'll join a team that takes pride in its people and food.As a Customer Service Representative, you will contribute to a passionate and friendly team working in a fast-paced environment....


  • Brighton, Brighton and Hove, United Kingdom Manpower Group (UK) Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Manpower Group (UK).The RoleAs a Customer Service Representative, you will be responsible for delivering exceptional service to our customers, ensuring that their needs are met and exceeded. You will work closely with various business areas to provide a seamless...


  • Brighton, Brighton and Hove, United Kingdom AIG Full time

    Exciting opportunity for a Customer Service RepresentativeAIG Travel EMEA Limited is seeking a skilled Customer Service Representative to join our Medical Assistance team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced environment. This role requires strong...


  • Brighton, Brighton and Hove, United Kingdom Palermo Advisors Full time

    Job OverviewA skilled Customer Service Representative is needed to provide top-notch support to clients in the residential construction industry. Based in California, Job Engine is a management services platform that brings a complete outsourced operating system for construction projects. The ideal candidate will interact with various stakeholders, listening...


  • Brighton, Brighton and Hove, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Your ResponsibilitiesProvide excellent customer service, welcoming and assisting customers in our stores.Work across multiple departments, including...


  • Brighton, Brighton and Hove, United Kingdom TGB Spa by DKollection Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at TGB Spa by DKollection. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesRespond to customer...


  • Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time £20

    Clearline Recruitment Ltd is seeking a Customer Service Representative to join their team in Brighton. This role involves handling guarantee of payments, validating cover with insurers, and supporting case managers. The ideal candidate will be proficient in Outlook, Microsoft Word, and Excel, with an advanced level of English and strong customer service...


  • Brighton, Brighton and Hove, United Kingdom ABM Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Churchill Square Shopping Centre in Brighton. As a key member of our Centre Management Team, you will be responsible for delivering exceptional customer service to our visitors, ensuring a positive experience for all.Key Responsibilities:Provide...


  • Brighton, Brighton and Hove, United Kingdom Tesco Full time

    About the RoleAs a Customer Service Representative for Tesco, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our store.


  • Brighton, Brighton and Hove, United Kingdom Chartwells - Universities Full time

    We're seeking a Customer Service Representative to deliver exceptional customer service within a university campus for our Universities sector on a permanent casual basis. You'll join a team that takes pride in their work, food, and people.As a Customer Service Representative, you will contribute to a passionate and friendly team working in a fast-paced...


  • Brighton, Brighton and Hove, United Kingdom ABM UK Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Churchill Square Shopping Centre in Brighton.Key Responsibilities:Deliver exceptional customer service to visitors, providing information and assistance as needed.Manage the Collect+ service desk,...


  • Brighton, Brighton and Hove, United Kingdom Palermo Advisors Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Palermo Advisors. As a Customer Service Representative, you will be responsible for interacting with clients, providing information about our products and services, and ensuring that their needs are met.Key Responsibilities:Provide exceptional customer service...


  • Brighton, Brighton and Hove, United Kingdom AIG Full time

    We are seeking a Customer Service Representative to join our Medical Assistance team in Brighton. As a key member of our team, you will be responsible for providing exceptional customer service to our clients across the globe. About the Role:As a Customer Service Representative, you will be the first point of contact for our customers who require medical...


  • Brighton, Brighton and Hove, United Kingdom Travelex Full time

    Customer Service RepresentativeAt Travelex, we are seeking a skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers in the travel money market.About the RoleThis is a Part Time opportunity that requires flexibility and a willingness...


  • Brighton, Brighton and Hove, United Kingdom Brighton & Hove City Council Full time

    The Brighton Centre is seeking a skilled Customer Service Representative to join their Ticketing, Accessibility and Customer Services department. As a key member of the team, you will provide exceptional customer service, support the Ticketing & Customer Service Managers, and contribute to the administration of Box Office operations.Key responsibilities...


  • Brighton, Brighton and Hove, United Kingdom Abm Full time

    Job Title: Customer Service RepresentativeLocation: Churchill Square Shopping CentreContract: PermanentPay Rate: Competitive hourly rateShift Pattern: 4 on 4 off, hours per weekJob Overview and PurposeAs a Customer Service Representative at Churchill Square Shopping Centre, you will be responsible for providing exceptional customer service to our visitors....


  • Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Brighton, we're seeking highly motivated Customer Service Representatives to contribute to our dynamic team. Key responsibilities include delivering exceptional customer experiences, participating in operational workflows, and collaborating with colleagues to achieve goals.Key Requirements:High school diploma or equivalent.Previous...


  • Brighton, Brighton and Hove, United Kingdom Black Rock Restaurants Full time

    We are seeking an experienced Customer Service Representative to join our team at The Coal Shed in Brighton. This role is a great opportunity for individuals who are passionate about delivering exceptional guest experiences and working in a dynamic environment.The Coal Shed is a high-end steak restaurant located in the heart of Brighton, celebrating coal...


  • Brighton, Brighton and Hove, United Kingdom First Home Improvement Full time

    Job DescriptionWe are seeking a dynamic and results-driven Customer Service & Sales Representative to join our team at First Home Improvement.As a key member of our sales team, you will be responsible for engaging with customers, building lasting relationships, and driving sales growth.Key responsibilities include:Providing exceptional customer service and...


  • Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our Business Operations team, you'll play a vital role in delivering exceptional customer service to our business customers.Key Responsibilities Provide timely and effective support to our business customers via phone and email Take...