Customer Service Representative
6 days ago
Customer Service Representative
AIG Travel is seeking a skilled Customer Service Representative to join our Medical Assistance team. As a key member of our team, you will provide exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other communication channels
- Liaise with our in-house Medical team to coordinate medical assistance and emergency medical travel services
- Monitor and report on patient status, ensuring accurate and timely updates
- Coordinate travel emergencies, including arranging medical appointments and hospitalizations abroad
- Ensure all case handling is accurately documented in our system
- Proactively handle escalated calls and resolve customer complaints
Requirements:
- Excellent written and verbal communication skills
- Customer service experience, preferably in a contact center environment
- Ability to multi-task and prioritize workload to meet targets and deadlines
- Basic computer skills, proficiency in Outlook, data entry, and attention to detail
- Ability to handle difficult conversations and solve problems
What We Offer:
- Comprehensive training and ongoing development
- Competitive salary and bonus scheme
- 25 days annual leave, plus bank holidays
- 2 paid volunteering days each year
- Optional private health insurance and life insurance
- Excellent non-contributory pension scheme
AIG's Culture of Belonging:
AIG is committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.
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