Customer Service Representative

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Abm Full time

Job Title: Customer Service Representative

Location: Churchill Square Shopping Centre

Contract: Permanent

Pay Rate: Competitive hourly rate

Shift Pattern: 4 on 4 off, hours per week

Job Overview and Purpose

As a Customer Service Representative at Churchill Square Shopping Centre, you will be responsible for providing exceptional customer service to our visitors. You will be the first point of contact for customers, answering their queries and resolving any issues they may have.

Main Duties and Responsibilities

  • Provide high-quality customer service to our visitors, both in person and over the phone
  • Answer customer queries and resolve any issues they may have
  • Provide information about the shopping centre, its facilities, and its retailers
  • Assist customers with their shopping needs, including helping them find products and providing directions
  • Deal with customer complaints in a professional and courteous manner
  • Work as part of a team to provide a seamless customer experience

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Ability to work as part of a team
  • Flexibility to work a variety of shifts, including weekends and bank holidays

Benefits

We offer a range of benefits, including:

  • Competitive hourly rate
  • Opportunities for career development and progression
  • Discounts on shopping centre facilities and services
  • Access to employee assistance programme

About Us

ABM is one of the world's largest providers of integrated facility services. We are committed to providing exceptional customer service and creating a positive experience for our visitors. We are proud to be a member of the Armed Forces Covenant Employer Recognition Scheme.



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