Housing Department Coordinator

4 weeks ago


London, Greater London, United Kingdom Tower Hamlets Community Housing Full time

About the Role

Tower Hamlets Community Housing is committed to providing exceptional services to its residents, ensuring that their communities feel supported and valued. As part of this commitment, we are looking for a Team Coordinator with a positive attitude, proactive approach, and the drive to support various teams within our Housing Department.

Key Responsibilities

  • Provide administrative support across the Housing Department, helping to maintain smooth day-to-day operations.
  • Coordinate with the Neighbourhood and Income teams, supporting critical workflows that contribute to resident satisfaction.
  • Manage multiple mailboxes and prioritize enquiries, ensuring timely responses and resolution by directing concerns to the appropriate team members.
  • Maintain accurate records, conduct basic reporting analysis, and assist with managing lettings.
  • Support the tracking and escalation of complaints, ensuring issues are promptly handled by the appropriate teams.
  • Contribute to team improvement initiatives, taking part in broader projects that enhance service delivery and resident experience.

About You

As Team Coordinator, you will play an essential role in supporting our operational teams, particularly the Neighbourhood and Income teams, in delivering outstanding service to our residents. This role involves a combination of administrative support and resident-focused activities, helping to ensure that our department runs efficiently and that resident needs are met promptly and effectively.

What We Offer

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including a health and wellbeing scheme, season ticket loan, good pension, and a lovely, refurbished office. On top of this, we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.



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