House Coordinator/Receptionist
20 hours ago
Role Overview
The role of the House Coordinator is to deliver exceptional service and create a memorable experience for members, guests, and client partnerships at Mortimer House.
Key Responsibilities:
- Ensure a hospitable service is delivered and members and guests are welcomed, known by name, and their needs are met.
- Be knowledgeable about member services and activities across Mortimer House.
- Communicate updates to the Reception Manager on reception, member queries, feedback, and housekeeping.
- Complete the new member onboarding process as communicated by the membership team.
- Communicate event information to the Mortimer House team to deliver exceptional member experiences.
- Manage the distribution and availability of printed copies of House programmes.
- Ensure all checklists are completed and signed off daily, weekly, and monthly.
- Maintain a clutter-free and engaging reception desk space.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Communicate changes or requests from members to Office Floor Coordinators.
- Ensure member systems work seamlessly and liaise with IT providers.
- Provide members with access to information on services, promotions, and events across both Maslow's houses.
- Manage refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Monitor reception inbox, landline, and mobile communication in a timely and professional manner.
- Manage restaurant bookings and enquiries/requests where needed.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for external contractors and log arrival and departure times.
- Ensure Function sheets are distributed by the events team to specific departments.
Benefits:
- £450 Gross Refer-a-friend scheme
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to on-shift meals
- Great local business partnership discounts
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