House Coordinator/Receptionist

20 hours ago


London, Greater London, United Kingdom Maslows Mortimer House Full time

Role Overview

The role of the House Coordinator is to deliver exceptional service and create a memorable experience for members, guests, and client partnerships at Mortimer House.

Key Responsibilities:

  • Ensure a hospitable service is delivered and members and guests are welcomed, known by name, and their needs are met.
  • Be knowledgeable about member services and activities across Mortimer House.
  • Communicate updates to the Reception Manager on reception, member queries, feedback, and housekeeping.
  • Complete the new member onboarding process as communicated by the membership team.
  • Communicate event information to the Mortimer House team to deliver exceptional member experiences.
  • Manage the distribution and availability of printed copies of House programmes.
  • Ensure all checklists are completed and signed off daily, weekly, and monthly.
  • Maintain a clutter-free and engaging reception desk space.
  • Manage the atmosphere, music, scent, and heating for reception and workspaces.
  • Communicate changes or requests from members to Office Floor Coordinators.
  • Ensure member systems work seamlessly and liaise with IT providers.
  • Provide members with access to information on services, promotions, and events across both Maslow's houses.
  • Manage refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
  • Monitor reception inbox, landline, and mobile communication in a timely and professional manner.
  • Manage restaurant bookings and enquiries/requests where needed.
  • Distribute member post correctly and in a timely manner.
  • Be the point of contact for external contractors and log arrival and departure times.
  • Ensure Function sheets are distributed by the events team to specific departments.

Benefits:

  • £450 Gross Refer-a-friend scheme
  • 50% discount on F&B onsite
  • Reward and discounts platform
  • SmartTech and CycleToWork schemes
  • Access to on-shift meals
  • Great local business partnership discounts


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