House Coordinator/Receptionist
4 weeks ago
The Role
The House Coordinator is the primary ambassador for Mortimer House, ensuring a welcoming and memorable experience for all members, guests, and client partnerships. They guarantee a smooth reception experience and clear communication throughout the House.
Key Responsibilities
- Deliver a hospitable service, welcoming members and guests by name, checking them in, and meeting their needs as a priority.
- Be knowledgeable about member services and activities across Mortimer House, serving as the ambassador of knowledge.
- Regularly communicate with the Reception Manager about reception updates, member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all membership tiers as communicated by the membership team.
- Communicate relevant event information to the Mortimer House team to deliver exceptional member experiences.
- Manage the distribution and availability of printed materials around the House, ensuring knowledge of all aspects of House programs.
- Ensure daily, weekly, and monthly checklists are completed and signed off.
- Maintain a clutter-free and engaging reception desk space.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Communicate changes or requests from members to Office Floor Coordinators.
- Ensure seamless member systems, liaising with IT providers.
- Provide members with access to information about services, promotions, and events across both Maslow's houses.
- Manage refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Monitor reception inbox, landline, and mobile communication in a timely and professional manner, aligning with the brand tone of voice.
- Manage restaurant bookings and enquiries/requests where needed.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for external contractors, logging arrival and departure times.
- Distribute Function sheets from the events team to specific departments.
- Perform any other duties required by the Reception Manager and General Manager.
- Contribute to a positive working environment.
- Build a strong relationship with F&B Managers and HODs for administration support.
Benefits:
- £450 Gross Refer-a-friend scheme (unlimited referrals)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on-shift meals
- Great and fun local business partnership discounts
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