Customer Experience Champion
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Customer and Neighbourhood Team as a Customer Experience Champion. This is an exciting opportunity to make a real impact in our communities and help us shape the future of our services.
The successful candidate will play a key role in delivering outstanding services to our customers, ensuring high levels of service performance and customer satisfaction. They will use their skills to identify when specialist support is needed to help customers sustain their tenancies.
This is a visible and impactful role, with plenty of opportunities to make a difference. The successful candidate will be an advocate for our customers, delivering services aligned to our Customer Care Standards.
Key Responsibilities- ">
- Ensure high levels of service performance and customer satisfaction.
- Use your skills to identify when specialist support is needed to help customers sustain their tenancies.
- Handle a range of day to day and more complex cases within mixed-tenure communities, supporting compliance and delivering tailored interventions for vulnerable customers.
- Be an advocate for our customers, delivering services aligned to our Customer Care Standards.
- Act as the face of our service – a key relationship builder, problem-solver, and customer service champion.
The salary for this role is £25,000 - £35,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including flexible working hours, annual leave entitlement, and access to training and development opportunities.
This is a fixed-term role, but it could potentially be extended or made permanent. You'll gain valuable experience to enhance your career prospects in this and similar fields.
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