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Customer Experience Lead

2 months ago

Hatfield, Hertfordshire, United Kingdom Michael Page (UK) Full time

As a Senior CRM Officer, you will play a key role in driving business growth through effective CRM strategies and system implementation. If you have a passion for customer relationship management and a track record of delivering results, we want to hear from you

About Our Client

  • A well-established university with a strong reputation for academic excellence and research.
  • A diverse and inclusive work environment with opportunities for collaboration and professional development.

The Job

  • Lead the development and implementation of CRM strategies to enhance customer experience and drive business growth.
  • Collaborate with the marketing team to leverage CRM for marketing initiatives.
  • Ensure CRM systems are up-to-date and accurate at all times.
  • Monitor CRM trends and suggest improvements to optimize system performance.
  • Train team members on CRM usage and best practices.

What's on Offer

  • A competitive salary package including a base salary of £42,000 per annum, plus benefits and bonuses.
  • Opportunities for career progression and professional development in a growing organization.