Customer Engagement Director

2 weeks ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

Company Overview

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Affinity Water is the UK's largest water-only supplier, dedicated to safeguarding our environment and transforming the way we engage with our customers and communities.

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As Digital Communications Project Lead, you'll play a pivotal role in creating personalised, engaging, and impactful customer communications. Your responsibilities will include designing and executing customer-centric communication solutions, leveraging CRM platforms and data-driven insights, and crafting compelling content.

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Salary: £65,000 - £90,000 per annum, depending on experience.

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To succeed in this role, you'll need extensive experience (5+ years) in customer communications, email marketing, and CRM management. You should have proven proficiency with CRM platforms and email marketing tools, strong technical skills in digital analytics, and expertise in regulatory compliance.

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Benefits: A range of benefits, including overtime opportunities, learning and development opportunities, entry into the company annual bonus scheme, and more.



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