Digital Customer Experience Lead
7 days ago
We are seeking a skilled Customer Retention Specialist to join our team at Arne Clo Ltd. This role is responsible for developing and implementing CRM strategies that enhance customer retention, satisfaction, and lifetime value on a global scale.
Key Responsibilities:- Develop a robust CRM strategy across ARNE UK and International, ensuring each touchpoint is designed to bring value to the ARNE customer.
- Work with our Data Insight team to understand the ARNE customer, identifying key trends and insights to inform future strategies.
- Liaise with our internal Design team to ensure templates and creative are optimised to increase CRM engagement.
- Develop an AB testing plan, ensuring we continue to optimise each touchpoint.
- 3+ years of experience in a CRM role, with specific focus on loyalty/improving customer value.
- Data driven, with experience using platforms such as Shopify, Klaviyo & Triple Whale.
- Strong stakeholder management including regularly presenting back on performance and 'what's next?'
- Strong project coordination with the ability to manage multiple tasks.
- Able to report on performance, identifying trends and actioning accordingly.
- Competitive salary: £50,000 - £60,000 per annum.
- 32 Days Holiday (including Bank Holidays) + your Birthday off.
- Holidays increasing up to 36 days with service.
- Option to buy/sell holidays.
- Generous staff discount.
- Private Healthcare including Dental & Optical Plans after probation.
- Health Cash Plan from day one.
- Life assurance paying 5x annual salary from day one.
- Discounted marketplace with money off/cash back from 100's of places.
- Employee Assistant Programme.
- Cycle to Work Scheme.
- Tech Scheme.
Estimated Salary: £55,000 per annum. Based on location and industry standards.
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