Customer Retention Specialist

1 week ago


Hatfield, Hertfordshire, United Kingdom Arne Clo Ltd Full time
As a Global CRM Strategist, you will play a key role in developing and implementing CRM strategies that enhance customer retention, satisfaction, and lifetime value on a global scale. Working closely with our Data Insight team, you will understand the ARNE customer, identifying key trends and insights to inform future strategies. You will also liaise with our internal Design team to ensure templates and creative are optimised to increase CRM engagement.

The ideal candidate will have 3+ years of experience in a CRM role, with specific focus on loyalty/improving customer value. They will be data driven, with experience using platforms such as Shopify, Klaviyo & Triple Whale. Strong stakeholder management skills are essential, including regularly presenting back on performance and 'what's next?'. The ability to manage multiple tasks and report on performance, identifying trends and actioning accordingly, is also required.

Arne Clo Ltd offers a competitive salary of £50,000 - £60,000 per annum, along with a range of benefits including private healthcare, life assurance, and a generous staff discount.

  • Hatfield, Hertfordshire, United Kingdom Arne Clo Ltd Full time

    About the RoleThe Customer Retention Strategist role involves developing and implementing CRM strategies that enhance customer satisfaction and lifetime value. Key responsibilities include building and executing CRM journeys across email, SMS, and Push Notifications, as well as working closely with cross-functional teams to ensure seamless execution of CRM...


  • Hatfield, Hertfordshire, United Kingdom Arne Clo Ltd Full time

    Job Description:We are seeking a skilled Customer Retention Specialist to join our team at Arne Clo Ltd. This role is responsible for developing and implementing CRM strategies that enhance customer retention, satisfaction, and lifetime value on a global scale.Key Responsibilities:Develop a robust CRM strategy across ARNE UK and International, ensuring each...


  • Hatfield, Hertfordshire, United Kingdom Vetsure Pet Insurance Full time

    Job Title: Customer Service and Claims SpecialistAbout Us: Vetsure Pet Insurance is a leading provider of pet insurance solutions, dedicated to delivering exceptional service and support to our customers.Job Summary: We are seeking an experienced Customer Service and Claims Specialist to join our team. In this role, you will be responsible for providing...


  • Hatfield, Hertfordshire, United Kingdom Lexus Full time

    Lexus is seeking a dedicated and ambitious individual to join their team as an Automotive Customer Experience Specialist. As an apprentice, you will have the opportunity to develop your skills and knowledge in customer service, sales, and marketing.Your primary responsibilities will include participating in all scheduled training activities, keeping learning...


  • Hatfield, Hertfordshire, United Kingdom ServiceNet Inc. Full time

    Job Summary:We are seeking a detail-oriented and empathetic professional to support clients in achieving their career goals. As a Customer Support Specialist, you will deliver CIES or IPS service components, assess client vocational functioning, and conduct job development and job search activities tailored to each client's preference.Deliver CIES or IPS...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time

    About Ocado Retail LtdOcado Retail Ltd is a market-leading, joint venture between Ocado Group and M&S, and the world's largest dedicated online supermarket.Job Title: Customer and Marketing Graduate Scheme ProfessionalJob Description:We are seeking highly motivated and enthusiastic graduates to join our Customer & Marketing team as Customer and Marketing...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    About Affinity WaterWe are the UK's largest water-only supplier, delivering sustainable, high-quality water to over 3.9 million customers across the Southeast of England.Our mission is to redefine how water companies engage with customers, and we're passionate about creating a positive impact on the environment.


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    This is a rewarding opportunity to make a positive impact on customer experience at Affinity Water. As a key member of the Complaints & Resolution Team, you will play a vital role in delivering exceptional service and turning complaints into opportunities for growth.Key Responsibilities:You will work closely with contact centre teams, operations, and other...

  • Data Insights Manager

    3 weeks ago


    Hatfield, Hertfordshire, United Kingdom Arne Clo Ltd Full time

    Job OverviewWe are seeking an experienced Data Insights Manager to join our growing CRM team at Arne Clo Ltd. The ideal candidate will have a strong background in data analysis, customer retention strategies, and digital marketing.


  • Hatfield, Hertfordshire, United Kingdom Fresh Recruit Full time

    Job DescriptionWe are seeking an experienced and results-driven Strategic Membership Growth Manager to join our team at Fresh Recruit. As a key member of our membership department, you will play a critical role in driving revenue growth, enhancing customer experience, and fostering strong relationships with our members.About the RoleThis is an exciting...


  • Hatfield, Hertfordshire, United Kingdom H.R. Owen Full time

    About UsH.R. Owen is a renowned luxury brand with a commitment to delivering exceptional customer experiences.Role SummaryThis is an exciting opportunity to join our team as a Showroom Host, providing high-end customer service and contributing to commercial success.Responsibilities and TasksThe successful candidate will be responsible for:Delivering...


  • Hatfield, Hertfordshire, United Kingdom Royal Mail Group Full time

    Job OverviewWe are seeking a skilled Package Delivery Specialist to join our team in Hatfield. As a key member of our operations, you will play a crucial role in delivering exceptional customer service and ensuring timely parcel delivery across the UK.Your primary responsibilities will include planning efficient delivery routes, conducting safety checks on...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Are you passionate about providing excellent customer service? Do you want to work for a company that values work-life balance and employee development? We are seeking highly motivated individuals to join our call centre team in Hatfield as Customer Experience Team Members.About the JobThis role involves working on a 37-hour week, with shifts between 7am and...


  • Hatfield, Hertfordshire, United Kingdom H.R. Owen Full time

    About the Opportunity: H.R. Owen is seeking an experienced Maserati Excel Specialist to join our team at Hatfield. The ideal candidate will have a proven track record in delivering excellent customer service and maintaining a strong reputation for our dealership.Job Description:As a Luxury Vehicle Technician, your primary responsibility will be to provide...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    About Us:As a leading global digital transformation specialist, Computacenter advises and enables organisations to source, implement and manage their technology infrastructure in over 70 countries. We drive digital transformation for some of the world's greatest organisations. Role Summary:We are seeking an experienced Managed Services Business Growth...


  • Hatfield, Hertfordshire, United Kingdom H.R. Owen Full time

    We are looking for a Luxury Vehicle Claims Specialist to enhance our Bodyshop's performance.The estimated salary for this role is £40,000 - £55,000 per annum.As a key member of our team, you will be responsible for providing expert estimates for luxury vehicle repairs, ensuring seamless communication with customers and internal departments.Job...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Limited Full time

    We are seeking a Category Support Specialist to provide administrative and commercial support to our Buying team. This is an exciting opportunity for someone to work in a fast-paced environment, assisting with tasks such as product set up, maintenance, and promotions.About the Role:Ensure all administrative tasks are completed on time and to a high...


  • Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    We are seeking a highly motivated and organized Acquisition Specialist to join our team on a 12-month fixed-term contract. This is an excellent opportunity for someone looking to begin their career in purchasing or for those with existing purchasing experience looking for development opportunities.As a key member of our team, you will be based in the...


  • Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    Job Description">This Financial Reporting Specialist role is responsible for producing and managing reports and analysis that we are contractual obliged to run for one of our largest financial customers.">Key Responsibilities">">Develop and maintain complex reports using MS Excel and Power BI.">Work closely with multiple teams across Computacenter and the...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time

    Key ResponsibilitiesOcado Retail Ltd is seeking an Ecommerce Merchandising Specialist to join its team. As a key member of the customer marketing team, you will be responsible for driving conversion and commercial performance through data-driven decision making. Your primary focus will be on owning and optimising key merchandising levers, ensuring seamless...