Customer Experience Lead

2 weeks ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

About the Opportunity

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  • We are seeking a highly skilled Customer Experience Lead - Water Sector to lead our website project and drive customer-centricity across our digital channels.
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Your Key Responsibilities

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  • Develop and implement a customer experience strategy to improve engagement and satisfaction across our digital channels.
  • Collaborate with internal teams and external agencies to deliver a user-friendly, accessible website that meets customer needs.
  • Analyse customer feedback and web analytics to identify areas for improvement and develop data-driven solutions.
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About You

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  • You have 5+ years of experience leading customer experience initiatives in the water sector.
  • You possess strong knowledge of customer experience principles, industry regulations, and digital channel management.
  • You are an expert in web analytics, customer insight analysis, and developing improvement solutions.
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What We Offer

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  • A competitive salary of £60,000 - £80,000 per annum.
  • A range of benefits including learning and development opportunities, entry into the company annual bonus scheme, and a generous pension scheme.
  • The opportunity to work in a collaborative environment with a talented team of professionals.


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