Customer Support Lead

4 weeks ago


Hatfield, Hertfordshire, United Kingdom BT Group Full time
About the Job:

As a key member of the BT Group, this role requires an individual who can deliver high-quality customer service while managing technical issues effectively.

The job involves working onsite and remotely, necessitating Government Security Clearance to SC level, and a willingness to undertake personal training and development aligned with departmental needs.

Main Duties:
  • Resolve Complex Issues: Own and resolve complex technical customer issues with minimal management support, utilizing strong analytical and problem-solving skills.
  • Contribute to Team Success: Collaborate with colleagues to achieve team objectives, participating in knowledge sharing and skill enhancement initiatives.

Compensation Details: This role comes with a salary up to £31,950, plus benefits including BT Share Plan, flexible working arrangements, and world-class training opportunities.



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