Customer Relationship Management Leader

2 weeks ago


Hatfield, Hertfordshire, United Kingdom Michael Page (UK) Full time

About Our Organisation

Our organisation, Michael Page (UK), is a well-established recruitment agency with a sizeable workforce. We are committed to making a real impact in our field and are renowned for our excellent and inclusive working environment.

Job Opportunity

We are seeking an experienced Customer Relationship Management (CRM) professional to join our team as a Head of CRM. The successful candidate will be responsible for developing and implementing a comprehensive CRM strategy, leading and managing the CRM team, and overseeing the development and management of CRM systems.

Key Responsibilities

  1. Develop and implement a CRM strategy that aligns with our organisational goals.
  2. Lead and manage the CRM team to ensure exceptional results.
  3. Oversee the development and management of CRM systems, including data analysis and reporting.
  4. Establish clear CRM reporting systems to track progress and identify areas for improvement.
  5. Collaborate with various departments to ensure CRM strategies align with overall organisational goals.
  6. Analyse CRM data to provide insight and drive decision-making.
  7. Stay up-to-date with developments in CRM and leverage these for the benefit of our organisation.
  8. Ensure all CRM activities comply with legislation and best practices.

The Ideal Candidate

We are looking for a highly skilled and experienced CRM professional who possesses strong knowledge of CRM systems and best practices. The ideal candidate will have excellent leadership and team management skills, strong data analysis skills, and a commitment to maintaining high standards of data protection and compliance.

What's on Offer

  1. A competitive salary of £58,000 - £66,000 per annum.
  2. Excellent holiday leave and a positive work culture.

We are passionate about delivering exceptional customer experiences and are committed to supporting our employees in achieving their career goals.



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