Head of Customer Relationship Management
1 month ago
About Our Client
Our client is a well-established education institution in the UK with a sizeable workforce. They are committed to making a real impact in their field and are renowned for their excellent and inclusive working environment.
Job Details
- Salary: £60,000 - £68,000 per annum
- A competitive salary in line with industry standards, taking into account the company's financial situation and market rates.
Job Responsibilities
- Develop and implement a comprehensive CRM strategy aligned with organisational goals.
- Lead and manage the CRM team, inspiring them to deliver exceptional results and achieve high levels of customer satisfaction.
- Oversee the development and management of CRM systems, ensuring they are efficient, effective and compliant with legislation.
- Establish clear CRM reporting systems to track key performance indicators and drive decision making.
- Collaborate with various departments to ensure CRM strategies align with overall organisational goals and objectives.
- Analyse CRM data to provide insight and drive business growth.
- Stay abreast of developments in CRM and leverage these for the benefit of the organisation.
- Ensure all CRM activities comply with legislation and best practices, maintaining high standards of data protection and compliance.
The Successful Applicant
A successful Head of CRM should have:
- Strong knowledge of CRM systems and best practices, with a proven track record of delivering successful CRM projects.
- Excellent leadership and team management skills, with the ability to inspire and motivate staff to achieve high levels of performance.
- Strong data analysis skills and a data-driven approach, with the ability to interpret complex data sets and make informed decisions.
- A commitment to maintaining high standards of data protection and compliance, with a strong understanding of relevant legislation and regulations.
What's on Offer
- A positive and inclusive work culture, with opportunities for professional growth and development.
- Excellent holiday leave, providing time to relax and recharge.
- A range of benefits, including health insurance, pension scheme and more.
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