Operations Training Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom NatWest Group Full time
Senior Operations Training Analyst

Estimated salary: £50,000 - £65,000 per annum

We are seeking a highly skilled Senior Operations Training Analyst to join our vibrant and forward-looking team at NatWest Group. As a key member of our Operations training team, you will play a pivotal role in supporting the development and delivery of effective training programmes for our Ops Agents.

  • You will assess training needs within the Operations team through data collection, surveys, and feedback, and develop opportunities to support the design of effective training programmes.
  • Collect and maintain data on Ops Agents capabilities and training completion, preparing regular reports to inform business decisions.
  • Coordinate with external accreditation bodies to ensure training programmes meet relevant industry standards.
  • Develop and update in-house training materials modules, aligning with capability frameworks.
  • Deliver engaging and effective training sessions to employees at all levels, evaluating the impact and effectiveness of training programmes and making recommendations for enhancement.

About You

You will need a strong understanding of banking operations and processes, with deep knowledge of Customer Support & Complaints, Payments and Lending Operations. Proficient in data analysis, familiar with industry accreditation and regulatory standards, and experienced in managing timelines and coordinating with multiple stakeholders.



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