Senior Operations Training Specialist
1 day ago
We are seeking a Senior Operations Training Specialist to support the training, capability-building, and accreditation needs of NatWest Group's Operations team.
- You will play a key role in assessing training needs within the Operations team through data collection, surveys, and feedback.
- You will develop opportunities to support the design of effective training programmes.
Key Responsibilities:
- Collect and maintain data on Ops Agents capabilities and training completion and prepare regular reports.
- Coordinate with external accreditation bodies to ensure training programmes meet relevant industry standards.
- Develop and update in-house training materials modules, aligning with capability frameworks.
- Deliver engaging and effective training sessions to employees at all levels.
- Evaluate the impact and effectiveness of training programmes, making recommendations for enhancement.
Requirements:
- Strong understanding of banking operations and processes, with deep knowledge of Customer Support & Complaints, Payments, and Lending Operations.
- Proficient in data analysis to assess training needs, program impact, and accreditation metrics.
- Familiar with industry accreditation and regulatory standards, ensuring compliance.
- Experience managing timelines and coordinating with multiple stakeholders.
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