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Senior Training Expert for Onboarding Operations
1 month ago
This role is available for a period of 12 months.
About the Job
We're seeking an experienced Senior Onboarding Training Analyst to lead training initiatives within Onboarding at Mettle. You'll use your financial crime knowledge to analyse the team's challenges and drive excellence within the function.
Key Responsibilities:
- Develop and deliver high-impact training to new and experienced Financial Crime Onboarding Analysts, working closely with the Onboarding Management team and stakeholders across Mettle and NatWest Boxed.
- Analyse skill gaps and identify areas for improvement to enhance onboarding operations.
- Support project delivery and control enhancements as a financial crime and onboarding subject matter expert, leading on changes related to training.
- Engage with colleagues and stakeholders, building relationships across the business to support onboarding managers in maintaining and developing best practices guides and delivering standard operating procedure (SOP) changes.
The Ideal Candidate
To succeed in this role, you'll need direct experience in financial crime investigations specifically around customer onboarding and risk assessment. You'll have experience training and coaching new and experienced analysts in a regulated setting, preferably at a financial institution.
You'll also demonstrate:
- A passion for coaching, learning, and development.
- A working knowledge of business banking and onboarding due diligence.
- Excellent written communication skills and a flair for producing visually engaging content.
- A passion for detecting and preventing financial crime.
Requirements
You'll require:
- Direct experience in financial crime investigations around customer onboarding and risk assessment.
- Experience training and coaching new and experienced analysts in a regulated setting.
- An anti-money laundering (AML) qualification such as a Diploma in AML or from the Association of Certified Anti Money Laundering Specialists (ACAMS).
Salary & Benefits
The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience. As a Senior Onboarding Training Analyst, you'll enjoy a range of benefits, including:
- A competitive salary package.
- Pension scheme.
- Opportunities for career growth and professional development.
Location
This role is based in the UK, with flexible working options available.
