IT Support Specialist

2 weeks ago

Middlewich, Cheshire East, United Kingdom Silver Arrow Recruitment Full time

{"h2": "IT Support Specialist Role at Silver Arrow Recruitment", "p": "We are seeking an experienced IT Support Specialist to join our team at Silver Arrow Recruitment. As a key member of our IT Department, you will be responsible for providing technical assistance and support to internal customers, as well as maintaining the organization\u2019s infrastructure systems in line with IT procedures.", "ul": [{"li": "Provide first-line support and technical assistance to internal customers"}, {"li": "Maintain the organization\u2019s infrastructure systems in line with IT procedures"}, {"li": "Work with third-party application engineers to design, build, test, and update EDI interfaces"}, {"li": "Liaise with suppliers to provide appropriate technical solutions"}, {"li": "Monitor all incoming and outgoing EDI processes and resolve any import/export failures"}], "h2": "Technical Skills and Experience Required", "ul": [{"li": "Router configurations, networking, and security"}, {"li": "Knowledge of Windows Server 2016 and 2019"}, {"li": "Working knowledge of Windows 10 and 11"}, {"li": "Microsoft Office 2016 onwards, including Office 365 and SharePoint"}, {"li": "Working knowledge of mobiles and PDAs"}, {"li": "Active Directory"}, {"li": "Remote Desktop"}, {"li": "DNS, DHCP, VPN, TCP/IP"}, {"li": "Experience with SFTP user setup and support"}, {"li": "At least 2 years of previous experience in a 1st line/2nd line support role"}], "h2": "General Skills Required", "ul": [{"li": "Able to work as a team and report to all levels of management"}, {"li": "Ability to prioritize"}, {"li": "Excellent communicator"}, {"li": "Structured approach to problem-solving"}, {"li": "Ability to learn new technology"}, {"li": "Takes direction, but also able to manage own workload"}, {"li": "Understands the importance of day-to-day tasks for business-critical systems"}]

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