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Technical Support Specialist

2 months ago

Middlewich, Cheshire East, United Kingdom Connexa Full time

About Connexa:

Connexa is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Our team is our greatest asset, and we pride ourselves on fostering a collaborative and innovative work environment. As we continue to grow, we are looking for a talented and enthusiastic Technical Support Specialist to join our team and help us maintain our high standards of service.

Role Overview:

As a Technical Support Specialist, you will be a crucial part of our technical support team, responsible for resolving more complex and escalated issues that our clients encounter. You will work closely with our 1st Line Support team and other technical experts to ensure the seamless operation of our clients' IT systems, particularly focusing on Microsoft 365 environments.

Key Responsibilities:

  • Provide technical support to clients, both remotely and on-site as required.
  • Troubleshoot and resolve issues related to Microsoft 365, including email, SharePoint, OneDrive, and Teams.
  • Manage and maintain Windows Server environments, Active Directory, and Exchange.
  • Assist with the setup, configuration, and maintenance of client hardware and software.
  • Perform regular system updates and backups to ensure data integrity and security.