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Senior IT Support Specialist
1 month ago
Job Summary: We are seeking a highly skilled Senior IT Support Specialist to join our team at Senitor. As a Senior IT Support Specialist, you will be responsible for providing 2nd and 3rd line support to our growing customer base.
Key Responsibilities:
* Accurately and efficiently troubleshoot software and hardware faults for customers, either remotely or out on client sites.
* Provide support for existing IT systems, infrastructure, and networks.
* Support on existing and new IT projects - including making technical recommendations in the scoping of IT projects for clients.
* Audit new clients' IT systems and infrastructure, reporting back to customers on the findings and making recommendations for improvement where possible.
* Work towards and complete Microsoft Certifications to support development.
* Windows Servers and Desktop Operating Systems (7/8/10).
* Knowledge of Active Directory, Group Policy, DNS, DHCP.
* Understanding of networking protocols - LAN/WAN, Switches, Routers, Firewalls.
* Microsoft Exchange.
* Office 365 administration and configuration.
Requirements:
* 3 years' experience in a similar IT Support role.
* Confident communicator with ideally worked in customer-facing roles in the past.
* Full UK driving license is essential for this role.
Working Hours: This is an office-based position between Monday and Friday with working hours of 9:00 am and 5:00 pm, with 1 week in 4 on call.
Company Information: Senitor is a successful IT Solutions company based in Middlewich. We have a focus on innovation and customer satisfaction, which has built us a reputation for excellence in the IT industry.
How to Apply: If you think that this could be the right opportunity for you, please follow us on Twitter @SenitorIT for more information about Senitor and the opportunities we have to offer.