Customer Support Specialist

2 weeks ago


Middlewich, Cheshire East, United Kingdom Exalto Consulting Ltd Full time

We are seeking a skilled Customer Support Specialist to join our team at Exalto Consulting Ltd. As a key member of our support team, you will be responsible for providing technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.

The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills. You will be comfortable working in a fast-paced environment, handling multiple queries simultaneously, and providing solutions to complex technical issues.

As a Technical Support Engineer, you will be provided with comprehensive training on our bespoke software, enabling you to effectively troubleshoot and resolve technical issues. You will also be expected to maintain accurate records of customer interactions, providing valuable insights to improve our support processes.

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer experiences. If you have a customer-centric approach, a strong work ethic, and a willingness to learn, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or chat
  • Resolve technical issues efficiently and effectively
  • Document customer interactions and provide feedback to improve support processes
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with software updates and technical advancements

Requirements:

  • Customer service background with excellent communication and problem-solving skills
  • Strong technical skills, with ability to learn new software and technologies
  • Ability to work in a fast-paced environment, handling multiple queries simultaneously
  • Excellent time management and organizational skills
  • Strong attention to detail and ability to maintain accurate records

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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