Lead IT Support Specialist
4 weeks ago
Position:
Senior IT Support Specialist
Compensation:
£25,000 - £28,000 PLUS 30 Days Holiday increasing with tenure, Vendor Certifications, Private Pension, Private Healthcare, Pool Vehicles
We are seeking a skilled Senior IT Support Specialist to join a reputable and forward-thinking Managed Service Provider.
The ideal candidate will deliver exceptional technical assistance to clients and end-users, diagnose issues, and uphold a superior standard of service delivery.
In addition, you will engage in stimulating project initiatives and have opportunities for client site visits.This organization prides itself on its workplace culture and commitment to employee appreciation.
Key Responsibilities:
Provide technical support and guidance to clients and end-users, through both onsite and remote assistance.
- Diagnose and resolve hardware and software challenges
- Set up, configure, and sustain computer systems, software, and peripherals
- Offer training and technical insights to clients and end-users
- Develop and maintain technical documentation
- Monitor system performance and ensure security protocols are followed
- Participate in the rollout of new systems and technologies
- Adhere to all relevant policies and procedures
Proficiency in Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare.
- Familiarity with Active Directory, Office 365, and other cloud-based solutions
- Experience in troubleshooting hardware and software issues
- If you possess the requisite skills and experience, we encourage you to consider this opportunity.
Keywords:
IT Support Specialist, IT Services, Windows Server, Linux, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Solutions, Troubleshooting
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