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Lead IT Support Specialist

2 months ago

Middlewich, Cheshire East, United Kingdom Elevate Technology Group Ltd Full time

Position:
Lead IT Support Specialist

Compensation:
£35,000 - £40,000 PLUS 30 Days Annual Leave increasing with tenure, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Vehicles

Elevate Technology Group Ltd is seeking a skilled and self-assured Lead IT Support Specialist to enhance our dynamic team.

In this role, you will be instrumental in delivering technical support and expertise to our clientele, ensuring the optimal performance of their IT systems and infrastructure.

You will engage with advanced technologies and work collaboratively with your colleagues to provide outstanding IT solutions tailored to the specific requirements of our clients. Additionally, you will serve as a point of escalation for junior team members while managing innovative projects.

Key Responsibilities:

  • Deliver high-level technical assistance to clients, addressing intricate hardware, software, and network challenges.
  • Proactively oversee and sustain clients' IT systems to reduce interruptions and downtime.
  • Partner with clients and internal teams to conceptualize and execute new projects and solutions.
  • Demonstrated experience in IT support roles, ideally within the Managed Services Sector.
  • In-depth knowledge of Windows server environments.
  • Proficient in Microsoft 365 applications (Teams, SharePoint, OneDrive).
  • Networking expertise (Switching, Routing, Firewall Protocols).
  • If you are prepared to advance your IT career and join a prominent Managed Service Provider, we encourage you to consider this opportunity.

Keywords:
Lead IT Support Specialist, IT Engineer, IT Support, Windows, Microsoft, Managed Service Provider, Cloud, Azure, Hyper-V, VMWare