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Customer Support Specialist

2 months ago

Middlewich, Cheshire East, United Kingdom Exalto Consulting ltd Full time £23,000

About the Role:

We are seeking a skilled Customer Support Specialist to join our team at Exalto Consulting Ltd. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide timely and accurate technical support to customers via various communication channels.
  • Assist customers with payment issues, password resets, and other technical queries.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document and track customer interactions for quality and improvement purposes.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical knowledge and ability to learn new systems quickly.
  • Experience in a customer-facing role, preferably in a technical support capacity.

What We Offer:

  • A competitive salary of £23,000 + benefits.
  • A hybrid working arrangement, with 5 days per week in Middlewich.
  • The opportunity to work with a leading software company and contribute to the growth and success of our business.