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Technical Support Specialist
2 months ago
About Connexa:
Connexa is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment.
Role Overview:
As a Technical Support Specialist, you will be a crucial part of Connexa's technical support team, responsible for resolving complex and escalated issues that their clients encounter. You will work closely with their 1st Line Support team and other technical experts to ensure the seamless operation of their clients' IT systems, particularly focusing on Microsoft 365 environments.
Key Responsibilities:
- Provide technical support to clients, both remotely and on-site as required.
- Troubleshoot and resolve issues related to Microsoft 365, including email, SharePoint, OneDrive, and Teams.
- Manage and maintain Windows Server environments, Active Directory, and Exchange.
- Assist with the setup, configuration, and maintenance of client hardware and software.
- Perform regular system updates and backups to ensure data integrity and security.