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Sales and Customer Experience Director

1 month ago

Welwyn Garden City, Hertfordshire, United Kingdom Jo Malone London Full time
Sales and Customer Experience Director

We are seeking an experienced Sales and Customer Experience Director to lead our Jo Malone London team. This role is responsible for driving sales growth, delivering exceptional customer service, and developing a high-performing team.

The ideal candidate will have proven retail management experience, preferably in the beauty or luxury retail industry. They will have a strong track record of setting and achieving sales targets, analyzing sales data, and scheduling staff. Additionally, they will have previous experience with inventory management, facilities management, and cash reconciliation.

A competitive salary of £55,000 - £70,000 per annum, depending on experience, is offered, along with a comprehensive benefits package, including commission scheme eligibility, annual leave, and product discount/staff concession monthly credit spend allowance.

  • Salary: £55,000 - £70,000 per annum
  • Benefits:
    • Commission scheme eligibility
    • Annual leave & family leave
    • Product discount/staff product concession monthly credit spend allowance
    • Mental health wellbeing initiatives (unmind app and employee assistant programme)
    • Benefits platform with exclusive discounts and offers
    • Work life connections – employee assistance programme
    • Extensive training & development offering