Bilingual Customer Success Manager

2 weeks ago

London, Greater London, United Kingdom XM Cyber Full time

XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets.

We are seeking a seasoned Cyber Security Specialist to manage our current and future customers in the UK.

  • Operate as the lead point of contact for all matters specific to your accounts
  • Establish productive and close relationships with customers' key stakeholders, including senior-level executives
  • Understand the client's organization structure, business drivers, and desired operational outcomes from deploying XM Cyber
  • Understand the client's technical ecosystem to build an integrated vision for XM Cyber within the client environment
  • Work closely with product management, onboarding teams, and R&D teams to understand new high-value use cases
  • Identify growth and sales opportunities within your portfolio of accounts
  • Forecast and track key account metrics
Requirements
  • 4+ years' experience working as a technical account manager within the cyber security domain with large customers
  • Able to design technical solutions for clients, including architecture and operational workflows
  • Hands-on experience with Microsoft Windows Server OS/Linux Servers
  • Knowledge of Microsoft Security best practices
  • Knowledge of Information and Data Security concepts
  • Knowledge of Network Architecture concepts
  • Knowledge of Cloud Security (AWS/Azure)
  • Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows, and technical integration
  • A team player with excellent interpersonal skills
  • Ability to travel regularly within this region, as needed

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