Bilingual Customer Success Manager

6 days ago

London, Greater London, United Kingdom Sayari Full time

Job Summary

Sayari is seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success organization, you will play a vital role in ensuring that our clients fully realize a return on their investment in Sayari products.

Key Responsibilities

  • Drive Business Growth: Develop and execute strategies to drive product adoption and retention within our existing portfolio of commercial and government sector clients.
  • Client Onboarding and Training: Manage the onboarding, training, and ongoing support of new clients to ensure seamless product adoption and minimize churn risk.
  • Subject Matter Expertise: Develop in-depth knowledge of the Sayari suite of products and services, and effectively communicate their value to clients and internal stakeholders.
  • Account Health Monitoring: Proactively monitor account health through usage metrics and intervene as needed to ensure client satisfaction and retention.
  • Collaboration and Partnership Development: Work closely with the Account Management team to foster a collaborative account team that drives retention, deepens partnerships, and ensures client value is fully realized.

Requirements

  • Experience: 2-5 years in a customer success, solutions, or product role, preferably in a B2B SaaS company.
  • Skills: Strong project management and organizational skills, with the ability to manage complex projects and tight deadlines. Foundation of data literacy and interest in building analytic capabilities.
  • Education: Bachelor's degree in a related field.
  • Travel: Ability to travel up to 10% within the UK and Europe.

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