Bilingual Customer Success Manager

2 months ago

London, Greater London, United Kingdom Own Company Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Own Company. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their success and growth with our data platform.

Key Responsibilities
  • Client Success: Understand client success metrics and consistently deliver on those metrics to drive adoption, retention, and growth of accounts.
  • Relationship Building: Build trusting relationships with clients and their associates at all levels, fostering a deep understanding of their business needs and goals.
  • Product Adoption: Review product adoption and utilization, providing guidance to customers on how to maximize value from their Own subscription.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell additional Own products, driving revenue growth and customer satisfaction.
  • Collaboration: Work closely with other Own teams, including Support, Product, and Sales, to provide seamless customer service and support.
Requirements
  • 2+ years of relevant experience in a Customer Success role, preferably in a SaaS data platform environment.
  • Proven track record of success in a customer-facing role, with a strong ability to build and maintain client relationships.
  • Experience using Salesforce as an end-user is essential.
  • Ability to manage a large number of accounts, with a focus on delivering exceptional customer service.
  • Strong communication and interpersonal skills, with the ability to operate effectively in a team environment.
  • Additional language skills are a plus, particularly in languages such as French or Italian.
About Own Company

Own Company is a leading data platform trusted by thousands of organizations to protect and activate SaaS data. Our mission is to empower customers to own their own data, and we're committed to providing exceptional customer service and support to help them achieve their goals.

This is a full-time position, with a minimum of 3 days per week working out of our London office to maximize collaboration and interaction with the business. Travel may be required to meet with clients and attend industry events.

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