Bilingual Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Xcede Recruitment Solutions Full time
Job Title: Bilingual Customer Success Manager

Xcede Recruitment Solutions is seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Collaborate with cross-functional teams to identify business opportunities and develop strategic plans to drive growth.
  • Utilize data and analytics to inform customer success strategies and measure performance.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement.
  • Effectively communicate with senior stakeholders, influencing and managing expectations to drive business outcomes.
Requirements:
  • Proven experience in client-facing roles, particularly in the legal-tech space.
  • Strong educational background in Law or a related field.
  • Ability to utilize data to drive customer outcomes and self-performance tracking.
  • Excellent written, presentation, and project management skills.
What We Offer:
  • A competitive salary of £50k-£60k + bonus + benefits.
  • The opportunity to work with a fast-growing SAAS business.
  • A dynamic and supportive team environment.

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