Bilingual Customer Success Manager

2 months ago

London, Greater London, United Kingdom Longtail Full time

About Longtail

We are a pioneering company in the airline industry, revolutionizing decision-making with our intelligent, autonomous decision-streaming platform. Our platform enables airlines to offer a wide range of travel products, providing travelers with more options in thousands of routes worldwide.

The Role

We are seeking a highly motivated and proactive Customer Success Manager to join our dynamic team. As a key member of our Customer Success team, you will play a crucial role in ensuring our airline partners fully leverage our platform. You will cater to a highly technical audience, driving the full cycle of product adoption: from setting up and configuring the platform, running product trials, implementing the solution in production, resolving customer queries, and proactively pitching the value-adding potential of Longtail's solutions at every customer touchpoint.

Key Responsibilities

  • Own the functional relationship with the assigned portfolio of customer airlines across all phases of product delivery and implementation.
  • Drive the onboarding process for new customers, ensuring a smooth transition and successful implementation of our platform.
  • Create and manage documentation to provide a best-in-class understanding of the platform's capabilities, configurations, and operations and deliver unrivaled support.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 5+ years of experience in customer success, account management, or similar role, preferably in an Airline or Travel Tech SaaS environment.
  • Strong understanding of the airline industry and travel technology solutions.
  • Proven ability to manage multiple customer accounts and projects simultaneously.
  • Proficiency in using customer success software and CRM tools.
  • Familiarity with data-driven decision-making processes and tools.
  • Prior experience working with airline systems or travel-related technologies, ideally in Airline Pricing, Revenue Management, Distribution, and Retail.

What We Offer

  • Competitive cash compensation and equity.
  • Opportunities for advancement and professional development.
  • A supportive management team that values hard work, fosters professional growth, and promotes a healthy work-life balance.

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