Bilingual Customer Service Representative

16 hours ago

London, Greater London, United Kingdom BioLegend, Inc. Full time
About the Role

We are seeking a highly skilled and multilingual customer service professional to join our team at BioLegend, Inc. As a Bilingual Customer Service Agent, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide high-quality customer service to customers in French and German, responding to inquiries and resolving issues in a timely and professional manner.
  • Process customer orders accurately and efficiently, working closely with the sales team to drive sales growth.
  • Collaborate with internal teams to support various activities and ensure customer satisfaction is met.
  • Contribute to ad-hoc projects and provide input on process improvements.
Requirements
  • Bilingual in English and French or English and German, with excellent written and verbal communication skills.
  • Proven customer service experience, with a strong passion for delivering exceptional customer experiences.
  • Ability to work independently and as part of a team, with strong organizational and time management skills.
  • Proficient in MS Office, with intermediate to advanced Excel skills for data analytics and reporting.
  • Experience with Salesforce CRM is a plus.
What We Offer

As a Bilingual Customer Service Agent at BioLegend, Inc., you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our company. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment.

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