Customer Service Representative
1 week ago
About the Role:
The Customer Service Representative will report to the Chief Executive Officer and the Client Relationship Director.
Key Responsibilities:
- Provide exceptional customer service and support to the Customer Services team.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Maintain accurate customer account information and records.
- Communicate effectively with customers and internal stakeholders.
- Prepare and analyze customer reports to identify trends and areas for improvement.
- Collaborate with the customer service manager to ensure high-quality customer service standards are met.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- Fluent in English and Russian.
- Permanent work permit in the UK.
- Live in a commutable area (London).
- Bilingual (English and Russian preferably).
What We Offer:
- Extensive training and on-the-job learning and development opportunities.
- A modern office in the financial center of London.
- Fresh coffee and snacks.
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