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About Revvity
Revvity is a leading developer of innovative products and solutions for the biomedical research industry. Our mission is to accelerate research and discovery by providing high-quality products and exceptional customer service.
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities
- Provide prompt and professional responses to customer inquiries and complaints via phone, email, and other communication channels.
- Collaborate with internal teams to resolve customer issues and ensure timely resolution.
- Process customer orders and manage inventory levels to ensure accurate and timely delivery.
- Communicate effectively with customers to understand their needs and provide solutions that meet their requirements.
- Work closely with the sales team to drive sales growth and customer satisfaction.
- Manage and maintain accurate records of customer interactions and transactions.
- Participate in ad-hoc projects and initiatives to improve customer service and support processes.
Requirements
- 2+ years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office and other productivity tools.
- Bilingual in English and French or English and German (written and spoken).
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Experience in the pharmaceutical or biotechnology industry.
- Strong customer orientation and desire to help.
- Excellent planning and organizational skills.
- Confidence in asking questions and guiding conversations to resolve customer requests.
- Experience with Salesforce CRM.
Work Environment
This is a remote-based position with occasional on-site work required. The ideal candidate will be able to work independently and effectively in a home-based environment.
