Bilingual Customer Success Manager

12 hours ago

London, Greater London, United Kingdom Intigriti Full time
{"h3">Your Mission

As a Customer Success Manager at Intigriti, you will play a pivotal role in ensuring the success and satisfaction of our customers. Your primary responsibility will be to build and maintain strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services.

To excel in this role, you should have a deep understanding of our company's products and be able to provide expert advice to our customers on how to utilize them effectively.

Key Responsibilities:

* Be responsible for the entire customer success cycle, from onboarding to renewal.
* Develop and implement strategies to drive customer growth and retention.
* Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
* Implement process improvements and create scalable programs to drive customer success objectives.
* Keep customer information updated in our systems to provide visibility on the commercial potential of each account and ensure business continuity.

What You'll Bring:

* 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
* English language skills, both verbal and written, are a must. Dutch or German are a plus.
* A passion for delivering awesome customer experiences and a strong ability to balance customer needs and business priorities.
* Previous experience working with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
* Proficient communication skills over the phone, in person, and when delivering presentations.

What We Offer:

* Competitive salary
* 26 days of annual leave and Bank Holidays
* Top-notch Private Healthcare and Health Cash Plan
* Hybrid working model
* Initial home office budget
* 2-month work abroad policy
* Great training and yearly learning budget
* Employer pension scheme
* Enhanced maternity pay
* Social activities and team outings
* Referral bonus
* Employee Assistance Program
* Great hardware and access to the best tools to be successful in your role
* Mobile subscription contribution

Why Intigriti?

* We provide a clear career path and learning budget to help set you up for success.
* Our international team celebrates individuality and places a strong focus on diversity and inclusion.
* We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.

If you're passionate about delivering exceptional customer experiences and have a proven track record in customer success, we'd love to hear from you"}

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