Bilingual Customer Success Manager
3 days ago
We're seeking a highly skilled Bilingual Customer Success Manager to join our team at ThisThat. As a key member of our Client Strategy team, you will be responsible for managing a portfolio of client accounts across EMEA, USA, and APAC.
Client Relationship Management- Develop and maintain strong relationships with clients to understand their needs and align our services to meet those needs.
- Identify opportunities for upselling or cross-selling additional services/products and explore new avenues for collaboration.
- Build awareness, educate, and empower clients to maximize the value they get from ThisThat through various initiatives.
- Utilize reporting, data, and analytics to assess client performance, identify areas for improvement, and measure the success of strategies implemented.
- Constantly seek ways to enhance client experience, streamline processes, and innovate strategies for client retention and growth.
- Regularly collaborate with key internal and external stakeholders, as well as teams across the business, to drive business growth.
- Help build an ever-more powerful platform that automates and empowers strategic insight, account management, and self-serveable solutions for clients.
- 3+ years of working experience in research and/or advertising (marketing or media environment is a plus).
- Track record of performing successfully against revenue targets (100%+).
- Excellent communication, analytical, and presentation skills.
- Experience managing multiple projects, stakeholders, and priorities simultaneously.
- Proficiency in CRM software (we use Hubspot) and sales-related tools.
What We Offer
- Paid Holidays: 28 days paid holiday plus bank holidays.
- Hybrid & flexible working (working from the office 3 x per week) - and dogs are welcome at our Shoreditch office.
-
Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom La Fosse Full timeJob Title: Bilingual Customer Success ManagerJob Summary:We are seeking a highly skilled Bilingual Customer Success Manager to join our team at La Fosse. As a key member of our organization, you will play a vital role in ensuring the success of our internal teams through the effective use of our Kitchen Management System (KMS).Key Responsibilities:Planning...
-
Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom La Fosse Full timeJob Title: Bilingual Customer Success ManagerJob Summary:We are seeking a highly skilled Bilingual Customer Success Manager to join our team at La Fosse. As a key member of our organization, you will play a vital role in ensuring the success of our internal teams through the effective use of our Kitchen Management System (KMS).Key Responsibilities:Planning...
-
Bilingual Customer Success Manager
3 days ago
London, Greater London, United Kingdom UpSlide Full timeAbout the RoleWe are seeking a highly skilled Bilingual Customer Success Manager to join our team in the UK & EMEA regions. As a key member of our global Success function, you will be responsible for delivering exceptional client experiences and driving business growth.Key ResponsibilitiesDevelop and maintain strong relationships with clients, understanding...
-
Bilingual Customer Success Manager
3 days ago
London, Greater London, United Kingdom UpSlide Full timeAbout the RoleWe are seeking a highly skilled Bilingual Customer Success Manager to join our team in the UK & EMEA regions. As a key member of our global Success function, you will be responsible for delivering exceptional client experiences and driving business growth.Key ResponsibilitiesDevelop and maintain strong relationships with clients, understanding...
-
Bilingual Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom Sayari Full timeJob SummarySayari is seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success organization, you will play a vital role in ensuring that our clients fully realize a return on their investment in Sayari products.Key ResponsibilitiesDrive Business Growth: Develop and execute strategies to drive...
-
Bilingual Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom Sayari Full timeJob SummarySayari is seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success organization, you will play a vital role in ensuring that our clients fully realize a return on their investment in Sayari products.Key ResponsibilitiesDrive Business Growth: Develop and execute strategies to drive...
-
Bilingual Customer Success Director
2 weeks ago
London, Greater London, United Kingdom GoCardless Full timeAbout the Role:We are seeking a highly skilled and experienced Bilingual Customer Success Manager to join our team at GoCardless. As a key member of our success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account planning and management.Key Responsibilities:Work closely with...
-
Bilingual Customer Success Director
2 weeks ago
London, Greater London, United Kingdom GoCardless Full timeAbout the Role:We are seeking a highly skilled and experienced Bilingual Customer Success Manager to join our team at GoCardless. As a key member of our success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account planning and management.Key Responsibilities:Work closely with...
-
Bilingual Customer Success Manager
5 days ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...
-
Bilingual Customer Success Manager
6 days ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...
-
Bilingual Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom UpSlide Full timeJob SummaryWe are seeking a highly skilled and experienced Bilingual Customer Success Manager to join our team at UpSlide. As a key member of our global success function, you will be responsible for delivering exceptional customer experiences and driving business growth across the UK and EMEA regions.Key ResponsibilitiesClient Management: Develop and...
-
Bilingual Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom UpSlide Full timeJob SummaryWe are seeking a highly skilled and experienced Bilingual Customer Success Manager to join our team at UpSlide. As a key member of our global success function, you will be responsible for delivering exceptional customer experiences and driving business growth across the UK and EMEA regions.Key ResponsibilitiesClient Management: Develop and...
-
Bilingual Customer Service Representative
18 hours ago
London, Greater London, United Kingdom BioLegend, Inc. Full timeAbout the RoleWe are seeking a highly skilled and multilingual customer service professional to join our team at BioLegend, Inc. As a Bilingual Customer Service Agent, you will play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide high-quality customer service to customers in French and German,...
-
Bilingual Customer Service Representative
16 hours ago
London, Greater London, United Kingdom BioLegend, Inc. Full timeAbout the RoleWe are seeking a highly skilled and multilingual customer service professional to join our team at BioLegend, Inc. As a Bilingual Customer Service Agent, you will play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide high-quality customer service to customers in French and German,...
-
Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom Resolver Inc. Full timeJob DescriptionRole Summary:We are seeking a highly skilled Bilingual Customer Success Manager to join our team at Resolver Inc. As a key member of our customer success team, you will play a critical role in driving business growth and ensuring customer satisfaction.Key Responsibilities:Customer Management: Manage all aspects of assigned customer accounts,...
-
Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom Resolver Inc. Full timeJob DescriptionRole Summary:We are seeking a highly skilled Bilingual Customer Success Manager to join our team at Resolver Inc. As a key member of our customer success team, you will play a critical role in driving business growth and ensuring customer satisfaction.Key Responsibilities:Customer Management: Manage all aspects of assigned customer accounts,...
-
Bilingual Customer Success Manager
12 hours ago
London, Greater London, United Kingdom Intigriti Full time{"h3">Your MissionAs a Customer Success Manager at Intigriti, you will play a pivotal role in ensuring the success and satisfaction of our customers. Your primary responsibility will be to build and maintain strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our...
-
Bilingual Customer Success Manager
14 hours ago
London, Greater London, United Kingdom Intigriti Full time{"h3">Your MissionAs a Customer Success Manager at Intigriti, you will play a pivotal role in ensuring the success and satisfaction of our customers. Your primary responsibility will be to build and maintain strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our...
-
Bilingual Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom Longtail Full timeAbout LongtailWe are a pioneering company in the airline industry, revolutionizing decision-making with our intelligent, autonomous decision-streaming platform. Our platform enables airlines to offer a wide range of travel products, providing travelers with more options in thousands of routes worldwide.The RoleWe are seeking a highly motivated and proactive...
-
Bilingual Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom Longtail Full timeAbout LongtailWe are a pioneering company in the airline industry, revolutionizing decision-making with our intelligent, autonomous decision-streaming platform. Our platform enables airlines to offer a wide range of travel products, providing travelers with more options in thousands of routes worldwide.The PositionWe are seeking a highly motivated and...