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German Speaking Customer Service Representative
1 month ago
Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our team on a 12-month fixed-term contract, with the strong likeliness to become permanent. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you.
Key Responsibilities:
- Order Processing: Managing and processing customer orders efficiently.
- Logistics & Tracking: Providing accurate updates on order status and shipping.
- Customer Support: Answering phone calls and handling email enquiries in German.
- Problem Resolution: Investigating and resolving customer issues promptly.
- Problem Solving: Proactively addressing challenges to ensure customer satisfaction.
- Stock Queries: Responding to customer inquiries about product availability and stock.
What We're Looking For:
- Native-level fluency in German (both spoken and written).
- Excellent customer service skills with a focus on delivering positive outcomes.
- Great communication skills and the ability to handle queries with a professional, friendly approach.
- Attention to detail and a proactive, can-do attitude.
- Must be within a commutable distance to Nottingham.
Benefits:
- Competitive salary with 7.5% annual bonus.
- 25 days holiday with the option to buy or sell additional days.
- 50% discount on products.
- Private medical insurance and health cashback plan.
- Gym membership discounts.
- Dental insurance.
- Life insurance and Group Income Protection.
- Season ticket loans for public transport.
- Car breakdown cover.
- And many, many more.
If you're passionate about providing top-notch customer service and looking for a role with excellent growth potential, we want to hear from you.
