German Speaking Customer Service Representative
4 weeks ago
Job Title: German Speaking Customer Service Advisor
Contract: 12-Month Fixed Term Contract with strong likelihood to become permanent
Location: Nottingham (commutable distance required)
Salary: £27,500 - £30,000 + 7.5% Annual Bonus
We are seeking a highly skilled German speaking customer service advisor to join our client's growing team on a 12-month fixed-term contract. As a key member of our team, you will be responsible for delivering exceptional customer service, processing customer orders efficiently, and providing accurate updates on order status and shipping.
Key Responsibilities:
- Efficiently manage and process customer orders
- Provide accurate updates on order status and shipping
- Answer phone calls and handle email enquiries in German
- Investigate and resolve customer issues promptly
- Proactively address challenges to ensure customer satisfaction
- Respond to customer inquiries about product availability and stock
Requirements:
- Native-level fluency in German (both spoken and written)
- Excellent customer service skills
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