Customer Service Representative
2 weeks ago
At Entain, we're committed to creating a diverse, equitable, and inclusive future for our people and the wider sports betting and gaming sector. Our core values drive us to do what's right and ensure everyone feels valued, respected, and celebrated.
Job Description
We're looking for an exceptional Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service that exceeds our customers' expectations.
Key Responsibilities
- Provide timely and effective support to our retail customer base, ensuring their needs are met and exceeded.
- Maintain a consistent and professional approach in all customer interactions, building trust and rapport through active listening and effective communication.
- Navigate our systems efficiently to answer customer enquiries, providing accurate and helpful information.
- Stay up-to-date with relevant knowledge and skills by regularly reviewing and digesting communication and information sources.
- Take ownership of personal development, striving for continual improvement and staying ahead of industry trends.
- Maintain accurate and confidential customer records, adhering to compliance guidelines.
Work Environment
We operate on a shift basis to cover our shop opening hours, Monday to Saturday 8:30am to 21:30pm, and Sunday 9:30am to 21:30pm. All applicants will be required to work these shifts on a rota basis, which changes weekly.
Salary
The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience and qualifications.
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