Customer Service Representative

5 days ago


Broughton, United Kingdom Scottish Public Services Ombudsman Full time

Job Summary:

The Scottish Public Services Ombudsman is seeking a highly skilled and experienced Customer Service Representative to join our Assessment and Guidance Team. As the first point of contact for the public and providers of public services, this role plays a pivotal role in raising awareness and understanding of our organisation.

Key Responsibilities:

  • Handle incoming enquiry calls and provide relevant guidance and advice on how to make a complaint and information on the role of the SPSO.
  • Set up new complaints on SPSO's complaint handling system.
  • Provide strong communication, administrative skills, and attention to detail.

Requirements:

  • Minimum of two years' experience of working in a frontline, customer-facing role, ideally with complaints handling.
  • Good knowledge and experience of a customer services environment, ideally within a public service organisation under the Ombudsman's jurisdiction.
  • Strong administrative skills, attention to detail, and experience of a range of IT applications.

What We Offer:

  • A dynamic and challenging work environment.
  • The opportunity to work with a highly skilled and experienced team.
  • A competitive salary and benefits package.

Equal Opportunities Statement:

The Scottish Public Services Ombudsman is committed to providing equal opportunities in employment and in the service provided to complainants. We welcome applicants from all backgrounds and communities and in particular those that are currently underrepresented in our workforce.



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