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Customer Service Representative

2 months ago

Broughton, United Kingdom Forest Pines Hotel, Spa & Golf Resort Full time

Delivering Exceptional Guest Experiences

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Forest Pines Hotel, Spa & Golf Resort. As the first point of contact for our guests, you will play a vital role in ensuring their stay with us is nothing short of exceptional.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, ensuring a seamless check-in experience
  • Manage guest inquiries and resolve any issues in a professional and courteous manner
  • Process payments and handle administrative tasks with accuracy and efficiency
  • Collaborate with colleagues to maintain a high level of guest satisfaction

Requirements:

  • Passion for delivering outstanding customer service
  • Experience in a customer-facing role, with a proven track record of conflict resolution
  • Ability to work under pressure and multitask with ease
  • Strong time management and organizational skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to our Employee Assistance Program and other employee benefits

About Us:

Forest Pines Hotel, Spa & Golf Resort is a 4-star hotel located in a picturesque setting, offering a range of amenities and services to our guests. We are committed to providing an exceptional experience for all our guests and are proud to be a Disability Confident employer.