Customer Service Representative

4 weeks ago


Broughton, United Kingdom Forest Pines Hotel, Spa & Golf Resort Full time

About the Role:

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Forest Pines Hotel, Spa & Golf Resort.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a warm and welcoming experience.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest inquiries, and resolve any issues in a professional and friendly manner.
  • Work collaboratively with the hotel team to ensure seamless guest experiences.

Requirements:

  • Passion for delivering outstanding customer service.
  • Experience in a customer-facing role, with a focus on conflict resolution and problem-solving.
  • Ability to work under pressure, multitask, and maintain a high level of organization.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Why Join Us:

Forest Pines Hotel, Spa & Golf Resort is a 4-star hotel located in Scunthorpe, offering a range of amenities and services. We are committed to diversity, inclusion, and equal opportunities for all. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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