Workshop Operations Manager

5 days ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Workshop Controller Opportunity

We are seeking a skilled Workshop Controller to lead our busy service operation at Marshall Motor Group's Nissan dealership in Maidstone. As a key member of our aftersales team, you will be responsible for supervising and motivating a team of technicians, ensuring workshop operations meet brand standards for quality, and driving service profitability.

Key Responsibilities:
  • Lead, manage, and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time saved and upsell
  • Manage and update workshop technical solutions, including eVHC and service booking database
  • Provide outstanding customer service to service customers both face-to-face and by phone
  • Assist and work closely with the Service Advisor team as required
Requirements:
  • Experience as a Workshop Controller, ideally from a franchised dealership
  • Intermediate IT skills, ideally with experience in administering eVHC software
  • Strong leadership skills with the ability to lead and motivate a team
  • A professional and calm approach with strong customer service skills
  • Strong problem-solving skills, with the ability to foresee potential barriers

If you are a motivated and experienced Workshop Controller looking for a new challenge, we would love to hear from you. Please apply online, and one of our recruitment specialists will be in touch to discuss this opportunity further.

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