Workshop Operations Manager

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Job Title: Workshop Operations Manager

Location: Mercedes-Benz Truck and Van Fareham

Job Type: Full-time

Industry: Automotive

About Us:

Marshall Motor Group is a leading automotive dealership group representing 23 of the world's most popular car, van, truck, and motorbike manufacturers. We are passionate about our people and customers, and we offer a range of benefits and career development opportunities.

The Role:

We are seeking a Workshop Operations Manager to lead our busy service operation at Mercedes-Benz Truck and Van Fareham. As a key member of our aftersales team, you will be responsible for supervising and motivating a team of technicians, ensuring workshop operations meet brand standards for quality, and driving service profitability.

Key Responsibilities:

  • Lead, manage, and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time saved and upsell
  • Manage and update workshop technical solutions, including eVHC and service booking database
  • Provide outstanding customer service to service customers both face-to-face and by phone
  • Assist and work closely with the Service Advisor team as required

Requirements:

  • Experience as a Workshop Controller or similar role in a franchised dealership
  • Intermediate IT skills, ideally with experience in administrating eVHC software
  • Strong leadership skills with the ability to lead and motivate a team
  • A professional and calm approach with strong customer service skills
  • Strong problem-solving skills, with the ability to foresee potential barriers

What We Offer:

We offer a competitive salary, benefits package, and opportunities for career development in a dynamic and supportive environment.



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