Workshop Operations Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Job Title: Workshop Operations Manager

Location: Marshall Motor Group

Job Type: Full-time

Industry: Automotive

About Us:

Marshall Motor Group is a leading car dealer group representing 23 of the world's most popular car manufacturers. We are passionate about our people and customers, and offer a range of benefits and career development opportunities.

The Role:

We are seeking a Workshop Operations Manager to lead our busy service operation at Marshall Motor Group's Nissan dealership in Maidstone. As a key member of our aftersales team, you will be responsible for supervising and motivating a team of technicians, ensuring workshop operations meet brand standards for quality, and driving service profitability.

Key Responsibilities:

  • Lead, manage and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, and manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time save and upsell
  • Manage and update workshop technical solutions including eVHC and service booking database
  • Provide outstanding customer service to service customers both face to face and by phone
  • Assist and work closely with the Service Advisor team as required

Requirements:

  • Experience as a Workshop Controller, ideally from a franchised dealership
  • Intermediate IT skills, ideally with experience in administrating eVHC software
  • Strong leadership skills with the ability to lead and motivate a team
  • A professional and calm approach with strong customer service skills
  • Strong problem solving skills, with the ability to foresee potential barriers

What We Offer:

Marshall Motor Group offers a range of benefits, including competitive salary, bonus and OTE scheme, 25 days annual leave plus bank holidays, life assurance and pension scheme. We are committed to providing equal opportunities for career development and advancement.

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